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Privacy Policy
The Knightsbrook Hotel, Spa & Golf Resort is committed to protecting and respecting your privacy. We adhere to the Privacy Policy (the ‘Policy’) together with any disclaimers sets out the basis on which any personal data we collect from you or that you provide us, or that is provided to us relating to you (‘Data’) by any means will not be processed. Please note that the Policy relates only to living individuals in relation to personal data relating directly to themselves, and not to persons in any other capacity.

Information we may collect from you.

We collect personal data from you which you volunteer when you provide such personal data to us, or via our services with which you interact. We may also be given other personal data relating to you by other persons, or we may obtain such data about you as may be provided to us in the course of our legitimate business activities.

We may collect and process Data. Including the following in the course of providing services to you, which could contain your personal data:

Your full name; your address; your various email addresses; your various phone numbers including mobile phone numbers; your nationality; your address; financial information about you, including your bank account details, credit card details or other payment details; details of contracts you have entered with third parties for us to provide services to you; details of your relationship to other parties; details of your membership of professional or other organisations; your date of birth; details of your children and other relations; medical details, including details of allergies; details of your car registration number; details on your driving license; details of your passport and all other Data which you ask us to process on your behalf, or which is necessary for us to process in order for us to fulfil our role as providing accommodation, gym and leisure. Retails or food related services to you.

We may also process other data, which is not personal data.

When you access our website or wi-fi facilities, your device’s browser provides us with information such as your IP address, browser type, access time and referring URL which is collected and used to compile statistical data. This information may be used to help us to improve our website and the services we offer, and to offer services to you.

Security and where we store your personal data.

We are committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access and use. As effective as modern security practices are, no physical or electronic security system is entirely secure. We cannot guarantee the complete security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the internet. We will continue to revise policies and implement additional security features as new technologies become available.

The transmission of information via the internet is not completely secure and may involve the transfer of data to countries outside of the European Economic Area (EEA). This occurs typically through use of cloud solutions for web hosting, email hosting or proprietary software solutions delivered to us through the Cloud, we do not however, authorise any third party to use your personal data for their own purposes. Non-EEA countries may not provide an adequate level of protection in relation to processing your personal data. By submitting your data, you agree to this transfer, storing and processing.

Although we will do our best to protect your personal data we cannot guarantee the security of your personal data transmitted to us. Any transmission of data is at your own risk. Once we receive your personal data, we use appropriate security measures to seek to prevent unauthorised access.

Uses made of your personal data.

We use your personal data that we hold to:
- In our legitimate interest of advertising our services, provide you with information, products or services that you request from us ow which we feel may interest you, where you have consented to be contacted for such purposes (our list of services below);
- Carry out our obligations arising from any contracts entered into between you and us;
- In our legitimate interest of advertising our services, provide details of any loyalty scheme or promotion;
- Comply with legislation; and/or
- Notify you about changes to our services.
List of Services

Accommodation

Gym

Spa

Leisure

Retail

Restaurant, bar services and other food-related services.

We may use your data to send you information relating to our services, events and products which may be of interest to you. If you do not want us to use your data in this way, please notify us to that effect.

Disclosure of your information

We nay disclose your Data to Third parties who provide services to us or in the event that we sell or buy any business or assets, in which case we may disclose your Data to the prospective seller or buyer of such business or assets of if we are under a duty to disclose or share your Data in order to comply with any legal obligation, or to protect our rights, property, or safety of staff or customers.

Some jurisdictions may not have adequate safeguards for the protection of personal data, and where this is the case we comply with Chapter 5 of the General Data Protection Regulation (‘GDPR’ to provide an alternative method of safeguarding your personal data.

Links to other sites

Our website may, from time to time, contain links to and from other sites. If you follow a lon to any of those websites, please note that those websites have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check those policies before you submit any data to those websites.

Your Rights.

As an individual, under EU law you have certain rights to apply to us to provide information or make amendments to how we process data relating to you. These rights apply in certain circumstances and are set out below: -
1. Request access: to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
2. Request correction: of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
3. Request erasure: of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
4. Object to processing: of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have a compelling legitimate ground to process your information which overrides your rights and freedoms.
5. Request restriction of processing: of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
6. Request the transfer: of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
7. Withdraw consent at any time: where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain offerings to you. We will advise you if this is the case at the time you withdraw your consent.
Changes to this policy.

We reserve the right to change this policy from time to time in our sole discretion. If we make any changes, we will post those changes here so that you can see what information we gather, how we might use that information and in what circumstances we may disclose it. By continuing to use our site or our services or otherwise provide data after we post any such changes, you accept and agree to this Policy as modified.

Contact us

Questions, comments, request and complaints regarding this Policy and the information we hold are welcome and should be addressed to us at GDPR@Knightsbrook.com. The Coordinator for the purposes of GDPR is Sarah O’ Leary.

All request will be dealt with promptly and efficiently.
Cookie Policy

When you visit the Hotel’s website, some browsing-related information on your device (computer, Smartphone, tablet etc.) is likely to be recorded in files called "cookies" and stored on your device.

What are the different types of cookies?

There are several categories of cookies:
Strictly necessary cookies: these cookies are essential in order to browse some websites and use all of their features (the user's operating system support, display etc.). Without these cookies, features such as the display will not have optimum functionality. Note: these cookies collect purely technical data and do not identify you personally.
Performance cookies: these cookies help us improve a user's experience by helping us understand how they use our websites (most frequently visited pages, applications used etc.). These cookies do not identify you individually.
Functionality cookies: in order to make browsing easier, these cookies store certain user preferences (language, username, country etc.).
Targeting/advertising cookies: these cookies enable a user to receive targeted advertisements based on their interests, but they also limit the number of times that the advertisements appear.
Affiliate cookies: these cookies enable third parties ("affiliates") that publish marketing campaigns on their websites to be paid on behalf of the "web merchant".
Cookies from social networks: these third-party Cookies let you communicate the content of our site to others, as well as your opinion in relation to our site. This is the case with the "Share" and "Like" buttons on "Facebook," "Twitter," "LinkedIn," "Viadeo," etc.
Social networks which offer these application buttons can identify you by these buttons, even if you did not click on one of them when you visited our site. Indeed, some Cookies allow the social network concerned to follow your navigation on our site whenever your social network account is activated on your device when at the same time, you are on our site.
We have no control over the procedures social networks use to collect information about your navigation on our site. Please read these social networks privacy policies regarding personal data. These should allow you to exercise certain privacy options with these social networks, in particular by adjusting your user accounts for each of these networks.
Why does the Hotel use cookies?

Cookies help us to improve the quality of your browsing experience when visiting the our website. This technical process primarily allows us to:
adapt the layout of our websites to suit your device's display preferences (language, display resolution, an operating system used etc.)
store some of the information that you fill in on our online forms to help us personalize your subsequent visits to our websites
collect statistics. These relate mainly to the number of times you visit our websites and your use of the different services that we provide (sections and content viewed, links), with the aim of improving their relevance and usability
put security measures in place (for example asking you to reconnect to a page or service after a certain amount of time has elapsed)
offer you, through advertisements, personalized content that is likely to be of interest to you.
Important: Advertisements or links to third-party websites may be included on our websites. Your personal details may be collected by third parties when you click on these links. This Charter does not cover visits to third-party websites. The Knightsbrook Hotel cannot be held responsible for the policy of third-parties regarding personal details and the use thereof.

Your Consent To This Privacy Policy

Use of the Site signifies your consent, as well as the consent of the company for whom you use the Site and whose information you submit (if any), to this on-line Privacy Policy, including the collection and use of information by Hotel, as described in this statement, and also signifies agreement to the terms of use for the Site. Continued access and use of the Site without acceptance of the terms of this Privacy Policy relieves Hotel from responsibility to the user.

Policy Modifications & Contacting Hotel

The hotel reserves the right to change this Privacy Policy at any time; notice of changes will be published on this page. Changes will always be prospective, not retroactive. If you have questions about our policies, please contact:

Phone: (00353) 46 9482100
Email: GDPR@knightsbrook.com
Cancellation Policy

Card details are required to secure your reservation.

Should you wish to cancel a reservation prior to your arrival 48 hours notice would be required. In the event of the Knightsbrook Hotel not being notified of a cancellation the first night's accommodation will automatically be charged to your credit or debit card.

Advance Purchase Rate, Exclusive Offers & Courtyard Home Deposits:
Advance Purchase Rates, Pre-Paid Rates & Exclusive Offer bookings will be charged in full at the time of booking and are non-refundable.
These reservations are non refundable if cancelled or amended.
Health & Safety Info
Health and Hygiene

Knightsbrook Resort's Safe Stay have developed a programme that will introduce a new standard of hotel cleanliness and disinfection to ensure Knightsbrook Resort Guests enjoy an even cleaner and safer stay and most importantly one that is visible at all times. Our Safe Stay Program has been developed with our leading hygiene experts.
1. Physical distancing:
Customers will be advised to practice physical distancing by standing at least 2 metres away from other groups of people not travelling with them while standing in lines, using elevators or moving around the hotel. Reconfiguration of furniture throughout adhering to the Social Distance Guidelines in Bars, Restaurants and Banquet Suites. Plexiglass Barriers will be in place at Reception Desks in Main Foyer, River Spa, Health Club and Golf Shop.
1. Hand Sanitiser:
There will be accessible Disinfecting Facilities at Entrance to the Hotel and High Traffic Areas.
1. Front of House Signage
There will be health and hygiene reminders throughout the Hotel for all guests and customers.
1. Back of House Signage
Signage will be posted throughout the hotel to remind employees of the proper protocol for wearing and disposing of PPE. Also, best practice for hand washing, sneezing protocol and avoiding touching their faces.
1. Knightsbrook Resort Safe Stay Seal
To indicate that guests’ rooms have not been accessed since been thoroughly cleaned.
1. Extra disinfection
The 10 High touch Area in Guests Rooms including light switches, Telephone & TV Remote Controls, Closet Goods and door handles will be given additional attention.
1. Less Communal Access
Concierge Service suspended and limited number of guests in Lifts. Two Stair Routes are also available to all floors.
1. Reduced Amenities in Rooms
Guest bedrooms cannot be accessed or serviced by our accommodation team during your stay following social distance guidelines.

We have also removed the following items from guest bedrooms:
- Pen, paper and guest stationary
- Guest Directory & Brochures
- Glasses
- Iron & Ironing Board
- Shower Gel & Moisturiser (Soap and Shampoo will be supplied)
- Cups in Bedrooms will be replaced with Disposable Cups
- Robes & Slippers (Executive Floor Only)
All of which will be available upon request.
1. Increased Cleaning Frequency of Public Areas
Such as Rest Rooms, Counter Tops and Elevator Buttons.

Anon,
5.0

01.11.2016

Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness

Comments:

An observation I made was how totally in accessible the front of the hotel is for wheelchair users and as such while everything else during my stay was totally amazing it is unfortunately not somewhere I could bring my son who is a wheelchair user at a future date. You have access for wheelchair users to pool area etc but fail before we get to hotel foyer.

26.10.2016

Very enjoyable - I will stay again and would recommend

24.10.2016

Amazing staff from checkin to checkout..

17.10.2016

We got married here last year on the 16 oct 15 and was back for our one year anniversary dinner and spa treatment and stay,we can not thank the staff enough for there excellent and professional service we recieved while on our stay there and would highly recommend the hotel to anyone.

Anon,
4.8

11.10.2016

Would recommend. Thank you for a brief but lovely stay.

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Reviews

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